Payments with Stripe
How to connect Stripe Connect, take payments, understand payouts and fees, and handle refunds.
Retiva processes payments through Stripe Connect. That means sales money lands in your own Stripe account, and Retiva only facilitates placing orders on the storefront. Without Stripe connected, customers can’t complete a purchase.
Connecting Stripe Connect
Setup takes a few minutes and you only do it once. Have your business details (name, address, tax ID), a bank account number for payouts, and an ID document for the company’s representative ready — Stripe may ask for it.
1. Go to the Dashboard and find the “Stripe Connect” card. It’s labelled “Accept payments from customers”.
Accept payments from customers
Connect your Stripe account to start accepting payments.
2. Click “Connect Stripe account”. The black button on the card starts the setup.
3. Start the setup on Stripe’s side. Your browser takes you to a secure Stripe page (“Retiva.io partners with Stripe for secure payments”). On the Get started with Stripe screen, enter or confirm your email address and click Continue.
Retiva.io partners with Stripe for secure payments.
← Return to Retiva.io
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Get started with Stripe
If you're completing this form on behalf of a business, it must be completed by the business owner or someone with significant management responsibility of that business.
Do you already have a Stripe account? You can use the same email address.
4. Fill in your business details in Stripe. Stripe asks for your business type and details, address, the representative, and the bank account number where the money lands. In the Product description field, enter: gift card, gift vouchers for the company’s services and products.
Business details
Podaj dane firmy, aby Stripe mógł je zweryfikować i wypłacać Twoje przychody.
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5. Return to Retiva. On the Stripe Connect card you’ll see a green Account active status and the note “Ready to accept payments”. That means everything works.
Accept payments from customers
Ready to accept payments
If you don’t have a Stripe account yet, you’ll create one during the connection flow — there’s no need to set it up separately beforehand.
Verification and the “Account active” status
Stripe may ask for additional information (business details, an ID document, a bank account for payouts) before it fully activates payments. Until verification is complete:
- the Dashboard card may not show Account active,
- payouts may be paused even though selling works.
Fill in everything Stripe flags in its dashboard to reach the Account active status.
Payouts
Sales money accumulates in your Stripe account and is paid out to your bank account on the payout schedule set in Stripe. You’ll find the schedule and payout history in the Stripe dashboard, not in Retiva.
Fees
Every transaction carries Stripe’s payment-processing fees. The breakdown is visible in the Stripe dashboard. Factor them in when pricing your products — remember you can sell a voucher below its face value (see Monetary vouchers).
Refunds and cancellations
You issue refunds against a specific order. After refunding, remember that the related voucher should no longer be redeemed — check its status under Vouchers before handling a complaint.
Common issues
- “Ready to accept payments” doesn’t appear — finish verification in the Stripe dashboard.
- A customer can’t pay — make sure the Stripe account is connected and active, and the store’s status is Active.
- No payouts despite sales — check in Stripe that a bank account was added and verification is complete.