Sales and orders

How to track orders, check payment status, and understand what a customer receives after a purchase.

Every purchase on the storefront creates an Order. You’ll find all orders in the Orders module — your overview of sales.

Order overview

The Orders section shows a list of orders. Until you have any sales, you’ll see the “No orders yet” message. After the first purchases, entries appear here along with their status.

Payment status

Payments are handled by Stripe (see Payments with Stripe). An order reflects the payment state — the full reconciliation, payouts and any refunds live in the Stripe dashboard.

What a customer receives

Once an order is paid, the customer receives the purchased product:

• a voucher or ticket with a unique code and QR code,
• the option to add it as a Mobile pass to Apple/Google Wallet,
• a purchase confirmation.

Issued vouchers appear under Vouchers (searchable by code), and you redeem them in the Redeem module — see Redeeming vouchers.

Searching and verifying

When a customer asks about an order or voucher, use the Vouchers section and search by code to check its status (valid, redeemed, expired). For complaints and refunds, remember that once money is refunded the related voucher should no longer be used.